HOT SPOT hot sauce "

Come visit us at our Tasting Bar

 

So. Low Foods

2862 West 4th Ave

Vancouver, BC  V6K 1R2

Phone: 604-685-0919

 

Tuesday - friday : 12:00pm-7:30pm

saturday: 12:00pm - 7:00pm

SUNDAY 12:00PM - 6:00PM

Monday : Closed

SHIPPING COST 

 

Flat rate shipping by Province

Flat Rate $10.00  for British Columbia, Alberta 

and Saskatchewan  

Flat Rate $15.00 for Manitoba, Ontario, Quebec, New Brunswick,

Nova Scotia, Newfoundland, & Labrador & Prince Edward Island

Flat Rate $20.00 for Yukon Territory, Northwest Territories, & Nunavut

 

 

 international SHIPPING  

 

 At the moment we don't have international shipping

setup on our website.   But we still offer international

shipping.  Please follow the steps provided

below to receive your  international order.

Please use our location

2862 West 4th Ave Vancouver, BC V6K 1R2

as your shipping address.  

***

Once you have completed your order email  shipping@solowfoods.ca

to confirm your shipping address. We  do not accept any orders that don't match the billing address. 

During this time we are offering shipping at a flat rate of $15.00

for all international shipping orders.

This is a limited time offer until we are fully setup.

REFUND POLICY

You have 30 days to return your item from the date you received

the package. To be eligible for  a return, your item must be

unopened, tampered free and in the same condition

that you received it. 

All original packaging must be kept in tact. 

 

Original shipping charges are non-refundable; 

Buyer is responsible for all shipping costs. 

 If your bottle is returned tampered or broken 

 your refund will be declined.

Damage Claims

 

In the event of damage or loss, please contact us via email

 

shipping@solowfoods.ca

within 48-hours of confirmed delivery.  

 

The Damage Claim email must include the following details: 

tracking number,

 order number,

full name ,

billing address & shipping address (if different),

 photo of the parcels condition upon receiving, 

 along with a picture of the damaged goods.

 

Damage claims submitted after 4 days of 

confirmed delivery will not be honoured.

We will do our best to reply back within

24 hours of the Damage Claim being sent.

Order Cancellations

 

All orders cancelled prior to shipping will be refunded,

and may result in a cancellation fee. 

You will be provided a receipt and a breakdown of the

applied charges resulting from the cancellation.

shipping policies

Customers are solely responsible for providing a correct and accurate standardized shipping address.

Customers will be responsible for the original cost of shipping, cost of return shipping, and a restocking fee equivalent to 10% of the original purchase price on the packages returned due to

invalid,  incomplete, or otherwise incorrect address.

Customers with packages requiring an intercept, redirect, or address correction while in transit will be billed according to Canada Post policy.

 

All returns must be sent to the 

following address:

So. Low Foods

2862 West 4th Ave

Vancouver,  BC  V6K 1R2

PRODUCT SUGGESTIONS

OR 

QUESTION ?