" HOT SPOT hot sauce "
Come visit us at our Tasting Bar
So. Low Foods
2862 West 4th Ave
Vancouver, BC V6K 1R2
Phone: 604-685-0919
Tuesday - friday : 12:00pm-7:30pm
saturday: 12:00pm - 7:00pm
SUNDAY 12:00PM - 6:00PM
Monday : Closed
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our retail store will be closed during the COVID-19 isolation period. we will be processing online orders and offering free drop off service until its safe to open our retail store.
SHIPPING COST
Flat rate shipping by Province
We will be offering free drop off service to anyone who lives in a
20-25 km radius of our retail store. While we all isolate during this COVID-19 time. Please choose the Free drop off service option.
Flat Rate $10.00 for British Columbia, Alberta
and Saskatchewan
Flat Rate $15.00 for Manitoba, Ontario, Quebec, New Brunswick,
Nova Scotia, Newfoundland, & Labrador & Prince Edward Island
Flat Rate $20.00 for Yukon Territory, Northwest Territories, & Nunavut
international SHIPPING
At the moment we don't have international shipping
setup on our website. But we still offer international
shipping. Please follow the steps provided
below to receive your international order.
Please use our location
2862 West 4th Ave Vancouver, BC V6K 1R2
as your shipping address.
***
Once you have completed your order email info@solowfoods.ca
to confirm your shipping address. We do not accept any orders that don't match the billing address.
During this time we are offering shipping at a flat rate of $20.00
for all international shipping orders.
This is a limited time offer until we are fully setup.
REFUND POLICY
You have 30 days to return your item from the date you received
the package. To be eligible for a return, your item must be
unopened, tampered free and in the same condition
that you received it.
All original packaging must be kept in tact.
Original shipping charges are non-refundable;
Buyer is responsible for all shipping costs.
If your bottle is returned tampered or broken
your refund will be declined.
Damage Claims
In the event of damage or loss, please contact us via email
within 48-hours of confirmed delivery.
The Damage Claim email must include the following details:
tracking number,
order number,
full name ,
billing address & shipping address (if different),
photo of the parcels condition upon receiving,
along with a picture of the damaged goods.
Damage claims submitted after 4 days of
confirmed delivery will not be honoured.
We will do our best to reply back within
24 hours of the Damage Claim being sent.
Order Cancellations
All orders cancelled prior to shipping will be refunded,
and may result in a cancellation fee.
You will be provided a receipt and a breakdown of the
applied charges resulting from the cancellation.
shipping policies
Customers are solely responsible for providing a correct and accurate standardized shipping address.
Customers will be responsible for the original cost of shipping, cost of return shipping, and a restocking fee equivalent to 10% of the original purchase price on the packages returned due to
invalid, incomplete, or otherwise incorrect address.
Customers with packages requiring an intercept, redirect, or address correction while in transit will be billed according to Canada Post policy.
All returns must be sent to the
following address:
So. Low Foods
2862 West 4th Ave
Vancouver, BC V6K 1R2