HOT SPOT hot sauce "

Come visit us at our Tasting Bar

 

So. Low Foods

2862 West 4th Ave

Vancouver, BC  V6K 1R2

Phone: 604-685-0919

 

Tuesday - friday : 12:00pm-6:30pm

saturday : 12:00pm - 6:00pm

SUNDAY 12:00PM - 5:30PM

Monday : Closed

Closed the following days 

December 24th, 25th, 26th, 30th, 31st

January 1st, 2nd, 3rd & 8th.  

All other days will be 

our regular hours of operation.

SHIPPING COST 

 

Flat rate shipping by Province

We will be offering free drop off service to anyone who lives in a 

20-25 km radius of our retail store. While we all isolate during this COVID-19 time.  Please choose the Free drop off service option. 

 

Flat Rate $10.00  for British Columbia 

 

Flat Rate $15.00 for Alberta, Saskatchewan, Manitoba

Flat Rate $20.00 for Ontario, Quebec, New Brunswick,

Nova Scotia, Newfoundland, & Labrador & Prince Edward Island

Flat Rate $25.00 for Yukon Territory, Northwest Territories, & Nunavut 

 international SHIPPING  

 

 At the moment we don't have international shipping

setup on our website.   Canada Post has an over priced 

tracking option that makes shipping international unattractive. 

Speaking from experience,  packages without a tracking number

never make it  

REFUND POLICY

You have 30 days to return your item from the date you received

the package. To be eligible for  a return, your item must be

unopened, tampered free and in the same condition

that you received it. 

All original packaging must be kept in tact. 

 

Original shipping charges are non-refundable; 

Buyer is responsible for all shipping costs. 

 If your bottle is returned tampered or broken 

 your refund will be declined.

Damage Claims

 

In the event of damage or loss, please contact us via email

 

info@solowfoods.ca

within 48-hours of confirmed delivery.  

 

The Damage Claim email must include the following details: 

your full name , 

billing address & shipping address (if different),

 photo of the parcels condition upon receiving, 

 along with a picture of the damaged goods.

 

Damage claims submitted after 4 days of 

confirmed delivery will not be honoured.

We will do our best to reply back within

24 hours of the Damage Claim being sent.

Order Cancellations

 

All orders cancelled prior to shipping will be refunded,

If your order has been sent, please refer to refund policies. Once Pl

shipping policies

Customers are solely responsible for providing a correct and accurate standardized shipping address.

Customers will be responsible for the original cost of shipping, cost of return shipping, and a restocking fee equivalent to 10% of the original purchase price on the packages returned due to

invalid,  incomplete, or otherwise incorrect address.

Customers with packages requiring an intercept, redirect, or address correction while in transit will be billed according to Canada Post policy.

 

All returns must be sent to the 

following address:

So. Low Foods

2862 West 4th Ave

Vancouver,  BC  V6K 1R2