" HOT SPOT hot sauce "
Come visit us at our Tasting Bar
So. Low Foods
2862 West 4th Ave
Vancouver, BC V6K 1R2
Phone: 604-685-0919
Tuesday - friday : 12:00pm-6:30pm
saturday : 12:00pm - 6:00pm
SUNDAY 12:00PM - 5:30PM
Monday : Closed
―
Closed the following days
December 24th, 25th, 26th, 30th, 31st
January 1st, 2nd, 3rd & 8th.
All other days will be
our regular hours of operation.
SHIPPING COST
Flat rate shipping by Province
We will be offering free drop off service to anyone who lives in a
20-25 km radius of our retail store. While we all isolate during this COVID-19 time. Please choose the Free drop off service option.
Flat Rate $10.00 for British Columbia
Flat Rate $15.00 for Alberta, Saskatchewan, Manitoba
Flat Rate $20.00 for Ontario, Quebec, New Brunswick,
Nova Scotia, Newfoundland, & Labrador & Prince Edward Island
Flat Rate $25.00 for Yukon Territory, Northwest Territories, & Nunavut
international SHIPPING
At the moment we don't have international shipping
setup on our website. Canada Post has an over priced
tracking option that makes shipping international unattractive.
Speaking from experience, packages without a tracking number
never make it.
REFUND POLICY
You have 30 days to return your item from the date you received
the package. To be eligible for a return, your item must be
unopened, tampered free and in the same condition
that you received it.
All original packaging must be kept in tact.
Original shipping charges are non-refundable;
Buyer is responsible for all shipping costs.
If your bottle is returned tampered or broken
your refund will be declined.
Damage Claims
In the event of damage or loss, please contact us via email
within 48-hours of confirmed delivery.
The Damage Claim email must include the following details:
your full name ,
billing address & shipping address (if different),
photo of the parcels condition upon receiving,
along with a picture of the damaged goods.
Damage claims submitted after 4 days of
confirmed delivery will not be honoured.
We will do our best to reply back within
24 hours of the Damage Claim being sent.
Order Cancellations
All orders cancelled prior to shipping will be refunded,
If your order has been sent, please refer to refund policies. Once Pl
shipping policies
Customers are solely responsible for providing a correct and accurate standardized shipping address.
Customers will be responsible for the original cost of shipping, cost of return shipping, and a restocking fee equivalent to 10% of the original purchase price on the packages returned due to
invalid, incomplete, or otherwise incorrect address.
Customers with packages requiring an intercept, redirect, or address correction while in transit will be billed according to Canada Post policy.
All returns must be sent to the
following address:
So. Low Foods
2862 West 4th Ave
Vancouver, BC V6K 1R2